Under the direction of the Senior Program Director of Harmony CDC, the Diversion Case Manager is a full-time position responsible for providing short-term case management services in cooperation with the Coordinated Access System (CAS) Assessor for individuals experiencing housing instability or that are unhoused within the Dallas and Collin County communities.
The Diversion Case Manager provides a person centered, trauma informed, housing-first approach by using the Housing Problem Solving model and case management services to assist, divert, and provide housing and referrals support to assist with keeping individuals from entering the homeless support system, or rapidly exiting those that are unhoused from this system quickly after entering.
This role is an individual contributor role with no direct report duties/responsibilities.
Essential Job Functions
The Diversion Case Manager will have an impact on those individuals experiencing housing instability or homelessness through the accomplishment of the following responsibilities:
- Engage and facilitate day-to-day operations for CAS, including providing diversion case management and supportive services for individuals experiencing housing instability or homelessness and who may be living on the streets, in encampments, and other public areas.
- Responsible for working with individuals to establish and work on short term goals to help them find housing stabilization and move toward long term self-sufficiency. This includes assisting in locating or identifying quick alternatives to emergency shelter stays.
- Assists neighbors that have been referred from CAS in gathering and obtaining all documents necessary to complete a housing program assessment, and/or if eligible, enrollment within the homeless support system.
- Complete in-depth assessments, based on the self-sufficiency matrix and housing forward requirements to create and monitor a person-centered, trauma informed housing stability support plan.
- Provide housing search and placement, including locating housing units and engaging with landlords, completing housing applications and assist with the leasing process.
- Accompany individuals to all housing appointments and serve as their primary advocate.
- Provide conflict resolution/mediation, landlord negotiations, and ongoing case management.
- Provides psychoeducation to households, as needed to be successful in obtaining housing.
- Maintain timely, accurate and up to date documentation, assessments, referrals, client records, case notes and other statistical data required by the program, and ensure all data is entered accurately including use of HMIS and/or other client focused databases.
- Advocate, assist and rapidly locate an appropriate match of needed community resources and services; consult, collaborate and maintain good relationships with community providers.
- Develop and maintain thorough knowledge of eligibility and benefits of public and private financial assistance, housing resources, employment, financial literacy, and mental health assistance programs.
- Maintain and ensure contract compliance, reporting deadlines, and accuracy in adherence to Continuum of Care (CoC) Program Models, eligibility, Policies and Procedures, and Written Standards.
- Work closely with Housing Forward, other CAS providers, housing locators, case managers, and outreach workers to identify positive solutions to ending a household’s homelessness.
- Attend all Housing Navigator, HMIS, CAS and Diversion related meetings and trainings as required.
- Perform all other duties assigned.