Rental Assistance Coordinator
Job Details
Boulder Park Office - Dallas, TX
High School
Admin - Clerical

General Summary

Contract position under the direction of the Program Director of Harmony Community Development Center

(CDC), the Rental Assistance Coordinator is responsible for supporting a culture of a community-based, client-centered, and trauma-informed care organization. The position will focus on providing rental assistance to individuals and families in preventing homelessness, ensuring housing stability and connecting clients to programs, services and community resources.


Harmony CDC Mission

Our Harmony CDC Mission is to advance God's presence by strengthening families and revitalizing neighborhoods through community-driven and solution-oriented approaches.


Harmony CDC Core Values:

  • Christ-Centered
  • Compassion
  • Commitment
  • Community
  • Collaboration


Essential Job Functions:

This section describes the primary responsibilities of an employee in this position.

Please note: The primary responsibilities of this position are not limited to this list.

  • Responsible for reviewing, verifying and approving rental assistance applications
  • Preparing financial requisitions and requests
  • Conducts phone intake assessments and in-person appointments
  • Ensure contract compliance and verify participants eligibility for program services
  • Work closely with case managers, outreach workers, interns and volunteers to identify and access services and resources to help each participant meet their individual needs
  • Maintain current documentation and records of encounters, assessments and referrals, as well as other statistical data required by the program
  • Familiarity with community resources for homeless participants and procurement of new resources
  • Works with community partners to maximize the assistance for clients
  • Composes or prepares correspondence, case notes, narrative and technical reports, notifications, and related documents using computer-based applications
  • Performs other duties and assumes other responsibilities as assigned by supervisor

Supervisory Responsibilities

This is an individual contributor role with no direct reports.


  • Highschool Diploma required. Bachelors degree in social work, human services, public health or related field preferred
  • A minimum of three years of customer service and call center experience
  • Working knowledge of nonprofit business operations and federal/state grant and contract funding mechanisms
  • Possession of project management skills is preferable
  • Detail oriented with excellent verbal, written and interpersonal skills
  • Microsoft Office Applications, proficiency in Excel and Word
  • A high level of discretion and confidentiality is required at all times

Computer Skills

Microsoft Office 10 experience is required, including PowerPoint and Publisher

Must be a quick learner who is able to maintain accurate records in a cloud-based database management system, generate Excel cumulative reports and manage e-mails.

Hybrid Work Environment
The work environment characteristics are representative of those an individual would experience when supporting a resource center and food pantry in an administrative role. Multi-tasking is essential. Reasonable accommodations may be made to enable individuals with disabilities or special needs to perform the essential functions. The ability to manage stress, build professional and collaborative relationships, work in a fast-paced rapidly changing environment and reason through complex business situations is required.

Physical Demands
The physical demands are representative of those that must be met by an individual to successfully perform the essential functions of the job. There will be some lifting (up to 25 pounds).