Assist management in the operation of the theater. Leads staff in delivering excellent guest experiences in a fast-paced, clean and safe environment. Supervises and motivates staff while following policies and procedures. Ensures company objectives and financial goals are met.
- Consistently create a welcoming environment for guests by greeting, anticipating needs, exceeding expectations and implementing creative solutions to provide exceptional service.
- Assist with training and development of staff. Supervise, motivate, and coach staff to sustain exceptional levels of performance and appropriately counsel staff when they are not meeting expectations.
- Perform daily opening and closing, operational and administrative duties.
- Ensure clean, safe, and comfortable environment. Constantly monitor theater, property and equipment. Must be able to perform minor repairs around the theater and troubleshoot and perform minor repairs of equipment.
- Learn and enforce cash handling procedures. Responsible for cash drawers, petty cash, and deposits.
- Prepare daily communications and run reports to monitor theater performance.
- Operate projection equipment including projectors, servers and sound equipment. Perform basic troubleshooting and bulb changes.
- Monitor schedule, breaks, and daily staffing needs based on round attendance.
- Assist in inventory process: accurately count inventory, place and receive orders, and limit inventory loss or waste.
- Enforce company policies and procedures.
- Resolve guest and staff issues in a timely and positive manner.
- Maintain regular personal attendance.
- Perform other duties as directed by management.