Case Manager, Housing
Job Details
Boulder Park Office - Dallas, TX
4 Year Degree
Up to 25%
Nonprofit - Social Services

Harmony Community Development Corporation

General Summary

The Case Manager, Housing is responsible for supporting a culture of a community-based, client-centered, and trauma-informed care organization.  The position will focus on providing case management to individuals and families in preventing homelessness, ensuring housing stability and connecting clients to programs, services, and community resources.


Supervisory Responsibilities

This is an individual contributor role with no direct reports.


Essential Job Functions:

  • Conduct phone intake assessments and in-person appointments.
  • Manage documentation for organizational purposes, as well as management and reporting for federal and non-federal grants.
  • Counsel clients and/or their families to facilitate achieving housing plan goals, developing life skills, and/or sustaining financial stability, conducts activities and monitors the service environment in a manner to maximize client success and well-being.
  • Attend community meetings that pertain to resources specific to prevention services.
  • Ensure contract compliance and verify participants eligibility for program services.
  • Network with community agencies for the purpose of obtaining information and coordinating service referrals.
  • Work closely with other case managers, outreach workers, interns and volunteers to identify and access services and resources to help each participant meet their individual needs.
  • Maintain current documentation and records of encounters, assessments and referrals, as well as other statistical data required by the program.
  • Familiarity with community resources for homeless participants and procurement of new resources.
  • Work with community partners to maximize the assistance for clients.
  • Advocate on behalf of clients and families for services, basic needs, and other related issues.
  • Work directly with the administration department for proper management and payment of services to landlords and utility companies.
  • Compose or prepares correspondence, case notes, narrative and technical reports, notifications, and related documents using computer-based applications.
  • Conduct comprehensive, client-centered social work activities in accordance with best practices.
  • Stay abreast of community resources and procedures for referring clients to appropriate resources.
  • Perform other duties and assumes other responsibilities as assigned by the supervisor.



Education and Experience

  • Bachelor’s degree in social work, human services, public health or related field preferred.
  • Minimum of three years of experience in case management, social work, community services.
  • Working knowledge of HMIS and IRIS Pieces case management systems.
  • Working knowledge of nonprofit business operations and federal/state grant and contract funding mechanisms.
  • Possession of project management skills is preferable.
  • Detail oriented with excellent verbal, written and interpersonal skills.
  • Microsoft Office Applications, proficiency in Excel, Word, PowerPoint and Publisher.
  • Must have the ability to communicate effectively in English. Must have the ability to give and receive information clearly, both verbally and in writing.
  • Microsoft Office 10 experience is required, including PowerPoint and Publisher.
  • Must be a quick learner who is able to maintain accurate records in a cloud-based database management system, generate Excel cumulative reports and manage e-mails.


Physical Requirements


  • An employee in this position primarily works in a typical office environment and uses computers, calculators, telephones, printers, and other office equipment to fulfill the position duties.
  • An employee in this position is required to walk, hear, speak, and stand to inspect the inventory and interact with customers, clients, and volunteers.
  • Work is conducted in a fast-paced, rapidly changing environment.
  • The ability to manage stress, build professional and collaborative relationships, and reason through complex client business situations is required.
  • The work environment characteristics are representative of those an individual would experience when supporting a resource center and food pantry in an administrative role. Multi-tasking is essential. Reasonable accommodations may be made to enable individuals with disabilities or special needs to perform the essential functions. The ability to manage stress, build professional and collaborative relationships, work in a fast-paced rapidly changing environment and reason through complex business situations is required.
  • The physical demands are representative of those that must be met by an individual to successfully perform the essential functions of the job. There will be some lifting (up to 25 pounds).