Front Desk Receptionist

Under the direct supervision of Colorado 811 Office Manager

GENERAL RESPONSIBILITIES:

• Answer inquiries and obtain information for general public, customers, visitors, and other interested parties
• Provide information about the organization and activities conducted by Colorado 811 such as events, location of departments or offices, employees within organization and services provided
• Operate telephone to answer, screen, and forward calls, providing information, taking messages and scheduling appointments
• Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations
• Hear and resolve complaints from customers and public
• Transmit information, documents and packages/deliveries to staff and stakeholders using e-mail, mail, or fax machine
• Analyze data to determine answers to questions from customers or members of the public
• Order office supplies (including business cards, name tags, etc.)

• Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services and evaluation of customer satisfaction
• Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, taking, and organizing messages, and other office procedures and terminology
• Awareness of others reactions and understanding why they react as they do
• Ability to provide full attention to what other people are saying, taking the time to understand the points being made, asking questions as appropriate and not interrupting at inappropriate times
• Actively looks for ways to help people
• Manages ones own time and the time of others
• Communicates effectively in verbal and written form including the meaning and spelling of words, rules of composition, and grammar
• Understands written sentences and paragraphs in work-related documents
• Ability to react clearly in an emergency or stressful situation
• Ability to lift & carry boxes up to thirty pounds for minimum of fifty feet
• Ability to sit or stand while performing job duties for an entire shift with a minimum of unavailable time
• Dependable and punctual
• Ability to adhere to all company policies and procedures

EXPERIENCE:

Minimum of two or more years of experience in:

• Customer service
• Clerical/Administrative Assistance

EDUCATION:

Minimum high school diploma or GED

WORKING CONDITIONS:

• Full-Time in-person office environment
• Follow current dress code policy with expectation of more business appropriate attire and self-presentation beyond basic guidelines

HOURS:

Monday- Friday 8am-5pm

COMPENSATION:

Starting Hourly Rate: $18.00

Annual Salary: $37,440 - $46,800

Hourly; non-exempt; annual cost of living increases, and bonuses based on both defined expectations and observed performance contingent upon approved annual operating budget