Manager of Damage Prevention

GENERAL RESPONSIBILITIES:

• Provide goal and strategy recommendations for Damage Prevention Department
• Establish and oversee stakeholder outreach goals for each territory
• Track and provide cadence reports on department outreach efforts and outcomes
• Develop innovative outreach programs with stakeholders
• Promote damage prevention awareness and Colorado 811’s mission and services to stakeholders and the public to include but not limited to:
  • Damage Prevention best practices
  • Colorado One Call Law
  • Colorado 811 Operating Procedures and Excavator Handbook
  • Use of Colorado 811 services and web-based platforms
• Coordinate stakeholder outreach for industry events such as expos, trade shows, and conferences
• Assist stakeholders with coordinating notifications on large projects
• Regularly attend Damage Prevention Councils and Joint Underground Utility Coordinating meetings
• Collaborate on marketing campaigns and surveys
• Collaborate with Contact Center and Member Relations departments to support stakeholder initiatives
• Support Colorado 811 Alternative Dispute Resolution (ADR) Program
• Submit and approve departmental expense reports and invoices
• Provide direct supervision and periodic review of Damage Prevention Department personnel
• Oversee training of Damage Prevention Department personnel
• Responsible for addressing all forms of time-off for department personnel and ensuring timecards are prepped for payroll
• Submit other reports as required by ED and other departments
• Perform other duties as assigned by ED
• Uphold the Colorado 811 Mission Statement and Quality statement

REQUIRED SKILL-SET:

• Proficient in Colorado One-Call legislation
• Demonstrate ability to effectively lead teams, groups of peers and individuals in small group settings and larger presentation situations
• Excellent, above average, customer service technique, map reading skills & geographical knowledge of Colorado
• Proficient and professional verbal communication and grammar skills
• Ability to use digital team collaboration tools such as Microsoft Office Suite
• Ability to find successes in an independent work environment
• Ability to create and maintain business appropriate relationships with personnel from all levels of the organization and industry stakeholders
• Ability to create and utilize proven efficiency practices
• Ability to think and appropriately respond to emergency or stressful situations
• Proficient keyboarding and mouse skills
• Strong knowledge in use of current technological resources
• Strong knowledge and application of current management philosophies and practices
• Dependable and punctual
• Exceptional time management skills
• Ability to sit or stand while performing job duties with minimum unavailable time
• Ability to adhere to all company policies and procedures

EXPERIENCE:

Ten or more years of experience in related fields including utilities, utility locating, excavation, and damage prevention; public relations experience a plus

EDUCATION:

Four-year degree in public relations, business, or engineering field or equivalent experience required

WORKING CONDITIONS:

• Field remote position
• Frequent local travel throughout state and occasional overnight stays
• Occasional after hour and weekend travel, event participation and on demand communications
• Company vehicle supplied for work related use only
• Follow current dress code policy with expectation of more business appropriate attire and self-presentation beyond basic guidelines

HOURS:

Normal business hours with occasional after hour and weekend travel, event participation and on demand communications

COMPENSATION: Salary; exempt; annual cost of living increase, with raises and bonuses based on both defined expectations and observed performance. Contingent upon approved annual operating budget

SALARY RANGE:

$78,704.00 - $98,379.00