Technology Support
Job Details
Trinity Christian Academy - Addison, TX
Full Time

TCA was founded on the purpose of educating and developing the whole person for the glory of God, we integrate faith with learning because we believe God created us in His image to be lovers and learners of Him, of our neighbors and of all creation. Our students are challenged academically through rigorous curriculum in 21st century classrooms. We are dedicated to preparing our students to pursue higher education at the countrys most prestigious and challenging colleges and universities. Through a combination of called and caring teachers, low student turnover and active family involvement, the TCA experience is one of community. Families, faculty and students develop long-standing relationships built on a pursuit of excellence in every area and a shared commitment to Jesus Christ.

Trinity Christian Academy is looking for a dedicated, enthusiastic and knowledgeable employee to join our education community who meets the following criteria:

  • Has a desire to work in a private, independent, conservative, evangelical Christian college preparatory school
  • Is a committed Christian, active in your local church and growing in your personal walk with Christ
  • Has a passion for your areas of specialty, as well as the ability to communicate effectively with students and parents
  • Has a personal lifestyle and character that are above reproach
  • Welcomes the opportunity to disciple and mentor students, helping develop godly character in their lives

We are looking for a dedicated Christ follower and team player to join our Technology Department to provide support to 300 faculty/staff, 1,500 students, and more than 3,000 devices (computers, iPads, document cameras, Promethean boards, printers, IP phones and SWIVL systems) on Windows and Apple operating systems. Provide assistance in the maintenance of devices and software, hardware repair, troubleshooting, software/hardware installation, configuration, and complaint/problem resolution. Support the Technology Department in administrative capacities. 

As a community, TCA is committed to pursuing God's truth in a digital culture. Through e4, TCA will equip our learning community with the technological resources to further engage our students, enhance curriculum and enable all learners to use technology well and wisely. 

Technical Responsibilities

  • First line of support for Windows, Apple OSX and iOS devices
  • Responsible for day-to-day maintenance, support, and troubleshooting of printers, IP phones, document cameras, projectors, Promethean boards and SWIVL systems
  • Use analytical, diagnostic and trouble-shooting skills to evaluate and resolve connectivity, software and hardware problems
  • Work with Systems Administrator with imaging devices and other IT related needs
  • Work with Educational Technology Specialists to identify end user training opportunities
  • Work with Director of Technology to support special projects

Administrative Responsibilities

  • Perform general administrative tasks - office tasks, telephone, emails, travel arrangements, conference registrations, purchasing, shipping & receiving, oversee facility and scheduling needs
  • Coordinate maintenance and repairs with outside vendors
  • Assist with technology equipment ordering and payment life cycle
  • Coordinate scheduling of installation of new devices and software
  • Manage IT asset management system
  • Maintain safety stock for critical items
  • Assist with e4 device checkout, assignment of devices, device collection, warranty statuses, and database updates

Required Education, Experience and Qualifications 

  • Support experience in a networked environment
  • Experience in Windows and Apple operating systems
  • Excellent verbal and electronic communication skills
  • Must be able to comfortably and effectively communicate and collaborate with co-workers as a team
  • Skilled in Microsoft Office365 OneDrive and Office (Word, Excel, Outlook, PowerPoint, OneNote, Teams)
  • Ability to follow written and verbal direction and resolve issues within the scope of assigned responsibility
  • Proficient time-management skills 
  • Must be able to efficiently manage and schedule multiple tasks and high priorities with minimal supervision and prioritize customer needs
  • Exemplary customer service skills
  • Basic understanding of computer networks
  • Ability and willingness to learn new technologies and procedures quickly

Physical, Mental and Environmental Requirements

  • Normal physical demands of working with technical equipment
  • Must be able to give, receive and analyze information, prepare written materials and input information into a computer
  • Must be able to effectively communicated with colleagues, students and parents, answering questions in a professional and friendly manner

Job Details
Position:   Technology Support 
Department:   Technology
Reports To:   Head of Technology
Start Date:   June 2021
Hours:   Full Time - 12 months
Salary:   Commensurate with experience
Benefits:   Health, life, dental and vision insurance - Employer-funded retirement plan - 403b retirement plan - tuition remission - sick, vacation and personal days

If you have applied for a position at TCA within the last 12 months, please contact Dina Brown and ask to have that application submitted for the new position that you are interested in. We encourage you to send a cover letter for the new position, as well as updated references and employment history, if applicable. Depending on the new position that you are applying for, we may have additional application questions that you will need to answer. If so, Dina will contact you.

Our application is extensive and in-depth. We value the time and effort you put into applying for a position at Trinity Christian Academy. We recommend that you print the application and review the questions before completing it. The Paycom system will time you out after 30 minutes of inactivity and answers to any questions you have entered will be deleted. Being prepared to complete the application beforehand will minimize the opportunity for your application to time out.