Damage Prevention Agent (DPA)

BENEFITS:

• Medical with Health Savings Account (HSA) plan options and company annual HSA contribution
• Dental
• Vision
• $25k Life Insurance Policy
• Short-Term Disability
• Long Term Disability 
• Employee Assistance Program
• Higher Education Assistance Program
• 401(k) with annual company contribution
• Company Dependent Premium Reimbursement Program
• Paid Time Off
• Bereavement Leave
• Paid Holidays

The above health plan premiums are 100% paid for by Colorado 811

GENERAL RESPONSIBILITIES:

• Process locate requests (RTL) in an efficient and professional manner maintaining a high degree of accuracy
• Answer incoming customer calls (ACD) in an efficient and professional manner
• Data entry
• Map reading
• Quality Assurance (QA) of peer transactions
• Receives direction and disciplinary action from both Contact Center Supervisors and Vice President of Operations
• Receives ongoing coaching and feedback from all Support and Administrative personnel

REQUIRED SKILL-SET:

• Professional customer service skills
• Proficient and professional verbal communication & grammar skills
• Proficient map reading skills & geographical knowledge of Colorado
• Consistently apply all locate requests and ACD procedural guidelines
• Create and maintain business appropriate relationships with personnel from all levels of the organization
• Able to think & act clearly when dealing with an emergency or stressful situation
• Keyboard and mouse proficiency
• Ability to sit or stand while performing job duties for an entire shift with a minimum of unavailable time
• Unscheduled absences kept to a minimum
• Adhere to all company policies and procedures
• Uphold the Colorado 811 Mission Statement

EXPERIENCE:

• Customer service, keyboard and mouse

EDUCATION:

• Minimum high school diploma or GED

WORKING CONDITIONS:

• Indoor contact center/office environment; ergonomic workstation options
• Currently Full-time remote due to pandemic will return to office environment Summer 2022

SCHEDULE:

• Full-time: 40 hours M-F 8AM-5PM
• Occasional after hour, holiday and weekend shifts

COMPENSATION:

• Hourly; non-exempt;
• Annual cost of living increases
• Quarterly Incentive Program
• Bonuses based on both defined expectations and observed performance
• Premium Shift Differentials
• Wifi Allowance