Tire Department Advisor

Tire Department Advisor

Family owned and operated since 1981, Shoppa’s Material Handling is one of the fastest growing and most successful material handling dealerships in the United States. We are proud to be an authorized dealer of Toyota Material Handling – the bestselling forklift brand in the world and a recognized leader in quality, durability, safety and innovation. Through our nine locations across Texas and Kansas City, MO, we provide a comprehensive array of products, services and integrated systems that help our customers streamline the storage and movement of their goods.

JOB SUMMARY:

The primary responsibility for the Tire Dept. Advisor is to communicate with customers both internal and external, receive service calls, relay information to Tire Technicians, and keep precise records of services and transactions. Manage, advise, and coordinate with technicians to maximize efficiency on daily services. This opportunity represents Shoppa’s Material Handling and requires professionalism, strong communication skills, attention to detail, great attitude, and world class customer service.  

ESSENTIAL FUNCTIONS:

• Manage and assign Tire Technicians in a timely manner to perform tire service calls  

• Receive all inbound customer inquiries via email and phone 

• Be able to distinguish high priority calls and adjust schedule as needed 

• Be aware of geographical locations to capitalize on tire service calls in targeted areas 

• Quote tires based on Customers application and units 

• Finalize the service call date and time with the customer 

• Ensure that the necessary tires are ready for the job 

• Review billing information to ensure accuracy and process completed work orders for invoicing  

• Act as liaison between customers, sales team, and Outside Parts Sales Rep 

• Effectively communicate and document the ongoing status of the tire service call from start to finish 

• Issue PO’s to source tires through various vendors 

• Monitor truck services/repairs, and report to Fleet Dept. Manager 

• Work with internal Rental Dept. to determine tire wear 

• Provide high level customer service for incoming tire calls/emails  

• Be able to distinguish High priority tire calls and adjust scheduling when needed 

• Utilize resources for tire sizes via Irmin WEB/Resources, insuring accurate tire service specs

• Ability to work with computer software, Microsoft Excel, Outlook and MS Navision a plus.
• Ability to establish a rapport with customers and technicians. 
• World class customer service skills and strong interpersonal skills.
• Ability to consider all aspects of selling including vendor relationships, profit & loss concepts and long and short-term goals of the company. 
• Represent Shoppa’s with a professional manner. 
• Ability to work independently and in team settings.

PHYSICAL DEMANDS AND WORKING CONDITIONS:

Must be able to lift 50 lbs, stoop, and squat. Long periods of sitting; exposure to computer monitor; use of phones; reading and data entry.