Field Service Admin

Field Service Admin

Family owned and operated since 1981, Shoppa’s Material Handling is one of the fastest growing and most successful material handling dealerships in the United States. We are proud to be an authorized dealer of Toyota Material Handling – the bestselling forklift brand in the world and a recognized leader in quality, durability, safety and innovation. Through our nine locations across Texas and Kansas City, MO, we provide a comprehensive array of products, services and integrated systems that help our customers streamline the storage and movement of their goods.

JOB SUMMARY:

Responsible for the continued administrative support to the customer, service technicians, service staff, and service managers so that policies and procedures are created, implemented, and adhered to, to ensure a consistent and professional level of internal and external customer service in the CRC. Works under general supervision in the performance of assigned tasks.

ESSENTIAL FUNCTIONS:

• Continually evaluates current procedures and recommends needed changes to increase the efficiencies of the administrative processes within the CRC. Ensures compliance with documented procedures and local work instructions.
• Maintains a high level of understanding of our current ERP system as well as the various PC programs and web sites used.
• Maintains contract databases, and provide monthly Contract Expiration Reports for CFPM, SM and Contract Labor Agreements.
• Responsible for the ongoing day-to-day training of the Service Coordinators as required by the Service Operations Supervisor.
• Assists in resolving customer issues, principally through phone conversations and email with the customer.
• Manage daily, weekly and monthly Service Operations reporting, including, but not limited to WIP, SM’s, Labor Reconciliation and Open PO.
• Compiles needed reports for Service Management as required.
• Process all special invoicing as needed.
• Produce Monthly CRC Report Cards.

QUALIFICATIONS:

• Assumes responsibility for documentation distribution within the department.
• Runs end-of-month performance reporting.
• Creates Customer Fleet Management binders for Service Management as requested.
• Runs exception reports to ensure all of the billing is correctly administered.
• Acts as local primary contact for phones, EZ Pass and Fuel Cards for the PSG.
• All other duties & special projects as assigned.

PHYSICAL DEMANDS AND WORKING CONDITIONS:

The physical demands and working conditions requirement indicated below are examples of the demands that must be performed in carrying out the essential job functions.

Physical Demands: 

Office employees typically sit for long periods and perform tasks that require fine motor skills, such as typing or using a mouse. They may occasionally stand, walk, or lift up to 30 pounds, like files or office supplies. The work environment is climate-controlled with moderate noise, and employees

Working Conditions:  Work indoors and sometimes outdoors; exposure to temperatures commensurate with outdoor seasonal temperatures.

Shoppa’s Material Handling is an Equal Opportunity Employer, including disabled/veterans”; (b) “EOE/Disability/Vets”; or (c) “Shoppa’s provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.” (pp. 3 & 36 of the attached guide)