Field Service Technician

Are you ready to hit the road and become the face of excellence in our Service Department? Are you already a road warrior ready to elevate your skills and engage more directly with our customers?

We’re thrilled to announce an exciting opportunity for our talented internal candidates to step into the role of Field Service Technician on the Equipment side!

As the frontline ambassador for Kannegiesser ETECH, you'll embody our Core Values while delivering top-notch customer service and technical support. Your mission? To forge lasting relationships with our valued customers and ensure their trust in our brand shines as bright as our laundry systems!

In this dynamic role, you won’t just be solving problems—you’ll be a hero, swooping in to save the day with your expertise and professionalism. With opportunities for domestic and international travel and the thrill of on-call challenges, every day will bring something new. If you thrive in a fast-paced environment and are ready to represent Kannegiesser ETECH with pride, this is your chance to make a real impact!

Who We Are:

Have you ever thought about how your room linens at the hotel or hospital get cleaned? Or worker uniforms and the floor mats at businesses?

We utilize the latest technology and innovation to design, build install and service the equipment that sorts, washes, and folds it!

If you want to be part of a company that really cares about their people, customers, and doing great fulfilling work together, Kannegiesser ETECH is the place to be!

Core Values Statement:

At Kannegiesser ETECH, our core values are more than just words – they guide everything we do. We're looking for people who are passionate about excellence and live out our core values in everything they do.

• We Care: About Each Other, Our Customers, Quality and Safety)
• Do What's Right: Act with Honesty, Integrity, and Respect, Be Accountable, Consider the Big Picture
• Team Player: Do Your Job Well, Collaborate Across Teams, Commit to Success
• Positive Influence: Bring Positive Energy, Show Up When Things are Tough, See Opportunities, Contribute to Solutions
• Driven to Achieve: Pursue the Best Outcome Relentlessly, Reject the Status Quo, and Never Settle for Good Enough

Why Work at Kannegiesser ETECH?

At Kannegiesser ETECH, we believe that our employees are our most valuable asset. We are committed to providing a supportive, inclusive, and rewarding work environment that encourages professional growth and personal well-being. When you join our team, you can expect:

Comprehensive Health and Wellness Benefits

• Health Insurance: Extensive medical, dental, and vision coverage for employees and their families.
• Ancillary Protections: Wide array of additional protections for our employees including Accident, Hospital Indemnity and Critical Illness coverages to customize to every employee’s needs.
• Wellness Programs: Access to wellness initiatives including mental health support and wellness challenges.
• Flexible Spending Accounts (FSA) & Health Savings Accounts (HSA): Options for healthcare and dependent care FSAs to manage out-of-pocket expenses.

Financial Security and Retirement Planning

• 401k & Roth Plans: Generous company matching to help you save for the future.
• Life and Disability Insurance: Company-paid life insurance as well as additional voluntary life insurance for employees and their families.
• Financial Insurance: Short-term disability coverage available for employees and long-term disability coverage paid by Kannegiesser ETECH.
• Tuition Reimbursement: Support for continuing education and professional development.

Work-Life Balance

• Paid Time Off (PTO): Competitive PTO (vacation/personal/sick time combined) policy. Additional holidays and floating holidays for additional flexibility.
• Flexible Work Arrangements: Options for hybrid or remote work, depending on the role.
• Parental Leave: Paid parental leave to support new parents during this important time.

Career Growth and Development

• Recognition Programs: Regular acknowledgment of outstanding performance and dedication.
• Training and Development Programs: Continuous learning opportunities through workshops, seminars, and certifications.
• Mentorship Opportunities: Guidance and support from experienced professionals within the company.
• Internal Mobility: Opportunities for career advancement within the company.

A Culture of Inclusivity and Community

• Diverse and Inclusive Workplace: A commitment to fostering an inclusive environment where all voices are heard and valued.
• Community Engagement: Participation in company-sponsored volunteer events and charitable activities.

At Kannegiesser ETECH, we are not just offering a job; we are offering a career where you can thrive. Join us and be part of a team that is dedicated to innovation, excellence, and making a difference in the world.

Purpose of the Position:

The Field Service Technician serves as the primary representative of the Kannegiesser ETECH Service Department, embodying the company's commitment to KE’s Core Values of excellence in customer service and technical support. They are entrusted with not only delivering superior service but also with fostering positive relationships with customers, ensuring their satisfaction and trust in the brand. As the frontline ambassador, the Field Service Technician plays a pivotal role in upholding the company's reputation for reliability, professionalism, and expertise within the industrial laundry industry.

The role requires frequent travel, both domestically and internationally, to cater to the diverse needs of Kannegiesser ETECH customers. Working flexible hours, including weekends and evenings, is necessary to accommodate varying schedules and urgent requirements. Additionally, being on call for immediate assistance ensures swift resolution of any pressing issues that may arise.

Field Service Technicians are entrusted with a high level of autonomy, requiring them to independently manage their responsibilities and make informed decisions in the field. As representatives of the company, they bear the responsibility of upholding professional standards, ensuring customer satisfaction, and promoting the values and reputation of Kannegiesser ETECH while in the field.

Key Responsibilities:

• Installation: Expertly install industrial laundry systems at customer locations, ensuring adherence to Kannegiesser (HKV) and Kannegiesser ETECH specifications.
• Troubleshooting: Diagnose and resolve issues with KE industrial laundry equipment, encompassing mechanical, pneumatic, hydraulic, electrical, and software complexities.
• Repair: Perform meticulous repairs and maintenance on KE laundry systems, ensuring optimal performance and reliability.
• Training: Provide comprehensive on-site training to clients on equipment operation, maintenance, and troubleshooting.
• Documentation: Maintain accurate records of service visits, repairs, and parts used for reference and reporting.
• Customer Service: Cultivate positive customer relationships by addressing concerns, answering queries, and ensuring overall satisfaction.
• Safety: Prioritize safety by strictly adhering to protocols and guidelines while working on customer premises.
• Continuous Learning: Stay abreast of industry advancements and technologies to enhance skills and knowledge.
• On-Call Availability: This position will be part of an on-call rotation for weekends and evenings to address urgent customer issues promptly.

Academic & Trade Qualifications (required & preferred):

• High School diploma or its equivalent.
• Technical degree or certification of completion of a 2-year trade school program specializing in electrical and mechanical repair or a related field.

Work Experience & Skills (required & preferred):

• 1-year experience in installing, maintaining, and repairing industrial laundry equipment or similar machinery is required.
• Exceptional problem-solving abilities to identify issues, analyze root causes, and implement effective solutions.
• Clear and effective communication, both verbal and written, with customers and colleagues.
• Strong mechanical aptitude with proficiency in diagnosing and repairing complex machinery. Familiarity with electrical systems, PLCs, and industrial controls is advantageous.
• Must be able to acquire and uphold a valid US passport and US-issued driver’s license with a clean driving record.

Machinery & Technology Experience & Skills:

• Microsoft Office Suite (including Outlook, Teams, Excel, etc.).
• Proficiency in interpreting mechanical assembly drawings, as well as electrical, pneumatic, steam, and gas schematics, is essential.
• Strong troubleshooting skills are required to identify and resolve common equipment issues within electrical, pneumatic, steam, and hydraulic circuits.
• Capable of utilizing a voltmeter and pressure-flow gauges to assess and confirm circuit amperage, voltage, and pressure levels.
• Experience with electro-mechanical automation, including variable-speed drives, servo drives, sensors, PLCs, and associated software and hardware, is advantageous.

Physical Requirements:

• Ability to lift, raise, lower, push or carry up to 50 lbs. from ground to waist, waist to overhead and from one surface to another at mid level.
• Ability to bend, crouch, kneel or crawl often in small or cramped spaces.
• Ability to ascend or descend structures like ladders, scaffolding, ropes or poles that require the use of both upper and lower body to climb up to 25 feet tall.
• Ability to work on equipment that is over individuals head and shoulders/at or below the shoulders while standing/sitting.
• Ability to walk/navigate/stand on both even and uneven surfaces.
• Physical dexterity to manipulate small parts including ability to grasp and pinch small objects.
• Ability to enter text or data into a computer or other machine by means of a traditional keyboard or 10-Key.
• Clarity of vision at approximately 20 inches or less (that is, working with small objects or reading small print), including use of computers.
• Clarity of depth perception both less than 20 inches and more than 20 inches.
• Ability to accurately determine color and distinguish between colors.
• Ability to express or exchange ideas by means of the spoken word to impart oral information to clients or the public and to convey detailed spoken instructions to other workers accurately, loudly, or quickly.
• The ability to hear, understand, and distinguish speech both in person, by telephone or other technology.

Kannegiesser ETECH is proud to be an equal opportunity employer. We are committed to creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law.