Inside Service Technician - Level 1

Inside Service Technician (a.k.a. Technical Wizard with a Heart)

Are you the kind of person who loves solving puzzles, thrives on helping people, and gets a strange joy from fixing things others can’t? Do your friends call you the fixer, the tech whisperer, or the calm in the customer storm? If so, Kannegiesser ETECH wants you to join our team as an Inside Service Technician!

At Kannegiesser ETECH, we turn laundry into magic – and our Inside Service Technicians are a critical part of that spell. You'll be the behind-the-scenes hero helping customers get their equipment back on track, whether it’s walking someone through a fix, answering tough questions with confidence, or collaborating with our awesome Field Service, Controls & Tech, and Parts teams.

What You'll Do:

• Talk directly with customers (yes, real humans!) to troubleshoot issues and bring solutions to life.
• Provide training and support that turns the confused into the confident.
• Manage service requests like a pro – with precision, follow-through, and a smile.
• Work closely with internal teams (Field Service, Controls & Tech, Parts – you name it!) to keep the magic moving.

Who You Are:

• Tech-savvy with a passion for problem-solving.
• A people-person who can turn stressful situations into calm resolutions.
• Organized, detail-driven, and loves a good checklist.
• A collaborator who thrives in a fast-paced, team-first environment.

You'll Live Our Core Values:

• We Care – You're the steady, trusted voice when customers need help most.
• Do What’s Right – You act with integrity and stand by your work.
• Team Player – You know the best results come from working together.
• Positive Influence – You bring energy and optimism into every call, meeting, or email.
• Driven to Achieve – You’re always looking to learn, improve, and raise the bar.

Location:

• This position is based out of our Minneapolis, MN.

What’s in It for You:

• A supportive team that has your back (and your jokes).
• A company that actually lives its values.
• Endless opportunities to grow your technical and customer service superpowers.

Ready to be the voice, brain, and heart behind the scenes?
 

Apply now and bring your expertise to a team that’s turning the world of laundry automation into something extraordinary!

Who We Are:

Have you ever thought about how your room linens at the hotel or hospital get cleaned? Or worker uniforms and the floor mats at businesses?

We utilize the latest technology and innovation to design, build install and service the equipment that sorts, washes, and folds it!

If you want to be part of a company that really cares about their people, customers, and doing great fulfilling work together, Kannegiesser ETECH is the place to be!

Core Values Statement:

At Kannegiesser ETECH, our core values are more than just words – they guide everything we do. We're looking for people who are passionate about excellence and live out our core values in everything they do.

• We Care: About Each Other, Our Customers, Quality and Safety)
• Do What's Right: Act with Honesty, Integrity, and Respect, Be Accountable, Consider the Big Picture
• Team Player: Do Your Job Well, Collaborate Across Teams, Commit to Success
• Positive Influence: Bring Positive Energy, Show Up When Things are Tough, See Opportunities, Contribute to Solutions
• Driven to Achieve: Pursue the Best Outcome Relentlessly, Reject the Status Quo, and Never Settle for Good Enough

Why Work at Kannegiesser ETECH?

At Kannegiesser ETECH, we believe that our employees are our most valuable asset. We are committed to providing a supportive, inclusive, and rewarding work environment that encourages professional growth and personal well-being. When you join our team, you can expect:

Comprehensive Health and Wellness Benefits

• Health Insurance: Extensive medical, dental, and vision coverage for employees and their families.
• Ancillary Protections: Wide array of additional protections for our employees including Accident, Hospital Indemnity and Critical Illness coverages to customize to every employee’s needs.
• Wellness Programs: Access to wellness initiatives including mental health support and wellness challenges.
• Flexible Spending Accounts (FSA) & Health Savings Accounts (HSA): Options for healthcare and dependent care FSAs to manage out-of-pocket expenses.

Financial Security and Retirement Planning

• 401k & Roth Plans: Generous company matching to help you save for the future.
• Life and Disability Insurance: Company-paid life insurance as well as additional voluntary life insurance for employees and their families.
• Financial Insurance: Short-term disability coverage available for employees and long-term disability coverage paid by Kannegiesser ETECH.
• Tuition Reimbursement: Support for continuing education and professional development.

Work-Life Balance

• Paid Time Off (PTO): Competitive PTO (vacation/personal/sick time combined) policy. Additional holidays and floating holidays for additional flexibility.
• Flexible Work Arrangements: Options for hybrid or remote work, depending on the role.
• Parental Leave: Paid parental leave to support new parents during this important time.

Career Growth and Development

• Recognition Programs: Regular acknowledgment of outstanding performance and dedication.
• Training and Development Programs: Continuous learning opportunities through workshops, seminars, and certifications.
• Mentorship Opportunities: Guidance and support from experienced professionals within the company.
• Internal Mobility: Opportunities for career advancement within the company.

A Culture of Inclusivity and Community

• Diverse and Inclusive Workplace: A commitment to fostering an inclusive environment where all voices are heard and valued.
• Community Engagement: Participation in company-sponsored volunteer events and charitable activities.

At Kannegiesser ETECH, we are not just offering a job; we are offering a career where you can thrive. Join us and be part of a team that is dedicated to innovation, excellence, and making a difference in the world.

Purpose of the Position:

The Inside Service Technician role combines technical expertise, exceptional customer service, and collaboration with internal teams to ensure seamless resolution of customer issues. This position interacts directly with customers to troubleshoot equipment, provide training, and manage service requests while collaborating with various internal departments, including the Field Service Team, Controls & Technology, Parts, and others.

At Kannegiesser ETECH, our Core Values guide everything we do: We Care, Do What’s Right, Team Player, Positive Influence, and Driven to Achieve. The Inside Service Technician exemplifies these values by ensuring precision, collaboration, and a commitment to excellence in every task.

This role embodies our Core Values:

• We Care: Foster trust by providing reliable support to customers and internal teams.
• Do What's Right: Uphold integrity and deliver quality solutions in every interaction.
• Team Player: Collaborate seamlessly with customers and colleagues to resolve challenges.
• Positive Influence: Create a supportive, proactive environment for customers and coworkers alike.
• Driven to Achieve: Strive for excellence in every aspect of technical support and service delivery.

Position will be based out of MN Office or TX Office depending on line of business being supported.

Key Responsibilities:

• Customer Support: Respond promptly to incoming phone calls and emails, delivering technical assistance with professionalism and care.
• Remote Troubleshooting: Utilize remote diagnostic tools, phone communication and other communication channels to identify and resolve equipment issues efficiently.
• Customer Training: Conduct training sessions to improve customer knowledge and system proficiency.
• Service Ticket Management: Log, track, and resolve service tickets accurately, ensuring timely follow-up and closure.
• Cross-Department Collaboration: Work closely with the Field Service team, Controls & Technology, Parts, and other internal departments to resolve complex issues and deliver comprehensive solutions.
• Customer Relationships: Build and sustain meaningful relationships with customers, becoming a trusted partner in their operations.
• Training Material Development: Develop and update training materials to enhance customer understanding of our systems.
• On-Call Support: Provide on-call support during pre-scheduled after-hours, holidays and weekends to address urgent technical needs.
• Continuous Improvement and Training: Actively participate in ongoing training programs to enhance skills. Identify areas for process improvement and suggest solutions to enhance efficiency and quality.

Academic & Trade Qualifications (required & preferred):

• High school diploma or equivalent required.
• Associate's degree in a technical field (2-year Technical Degree) preferred or equivalent experience.

Work Experience & Skills (required & preferred):

• 3+ years of experience either in a Service, Installation, Technical Support (Hardware & Software) background required.
• 3+ years of experience directly interacting with customers serving as a key resource for addressing customer needs, resolving issues, and providing expert guidance on company products or services.
• Excellent communication and customer service skills, with the ability to build strong relationships.
• Exceptional organizational skills and the ability to multitask effectively in fast-paced environment, ensuring timely responses and efficient handling of multiple priorities.
• Ability to read and interpret mechanical assembly drawings, as well as electrical and pneumatic schematics.
• Strong troubleshooting skills, capable of diagnosing and resolving common equipment, software, and/or networking issues.
• Positive, proactive, and solution-oriented mindset.
• Must maintain a clean criminal record and be able to pass background checks required for customer system access, ensuring compliance with company standards and customer requirements.

Machinery & Technology Experience & Skills:

• Proficient in Microsoft Office Suite (Word, Excel, and Outlook).
• Experience with automation systems, including variable-speed drives, servo drives, sensors, PLCs (Programable Logic Controller), and related software and hardware, is a plus.
• Knowledge of troubleshooting industrial control systems.
• Familiarity with industrial hardware such as relays, motor drives, and terminal blocks.
• Understanding of troubleshooting PLC operation.
• Experience working within a service ticketing system. FreshDesk experience preferred.

Physical Requirements:

• Remaining in a stationary position, often sitting for prolonged periods.
• Ability to enter text or data into a computer or other machine by means of a traditional keyboard or 10-Key.
• Clarity of vision at approximately 20 inches or less (that is, working with small objects or reading small print), including use of computers.
• Ability to express or exchange ideas by means of the spoken word to impart oral information to clients or the public and to convey detailed spoken instructions to other workers accurately, loudly, or quickly.
• The ability to hear, understand, and distinguish speech both in person, by telephone or other technology.

Kannegiesser ETECH is proud to be an equal opportunity employer. We are committed to creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law.