The Service Administrator is responsible for processing orders for the Service Department, assisting with determining service requirements, ensuring all service issues are handled expeditiously and Company service guidelines are appropriately followed.
Duties and responsibilities include, but are not limited to:
- Assists customers on the phone and in person by helping properly identify repair needs
- Documents all service issues accurately in business system and in manufacturers portal as needed
- Follows up with customer as to the status of machines, cost of repairs and other issues as directed by Service Manager
- Works with Service Manager to ensure accuracy in all parts and labor billed before closing invoicing
- Works with the parts department to fill orders for service technicians
- Maintains open lines of communication with internal and external customers
- Studies and stays current on new product bulletins and catalogs
- Uses manufacturer portal to check for warranty details and/or field campaign modifications
- Mechanical aptitude required
- Must have ability to operate machinery
- Conducts self in a professional and respectful manner with co-workers and customers
- Maintains a clean and professional looking work area
- Performs all other duties as assigned
