Ancillary Services - Patient Services Rep

All Employees of Premier Medical Group are required to demonstrate our core values of Integrity, Respect, and Compassion throughout their employment with us, placing patients first. Our employees must commit to always acknowledging our patients positively; showing genuine concern for their needs, identifying themselves and how they and others on the team can help, keeping patients informed, and offering thanks for choosing and trusting us with their healthcare needs. 

Job Purpose: Performs a variety of clerical and administrative duties to assist patients and the public.

Essential Functions: (Examples of Duties)

1. Greets and registers patients in a prompt, pleasant, and helpful manner.  

2. Records patient demographics to include Social Security number, address, and insurance information.

3. Verifies insurance eligibility. 

4. Promptly and professionally answer telephone calls. 

5. Reconcile daily cash.

6. Participate with other staff to seek account resolution.

7. Oversees the waiting area, coordinates patient movement, and reports problems or irregularities.  

8. Respond to routine requests for information and communicate general clinic information.

9. Books, coordinates, confirms, and reschedules patient appointments according to established procedures.  Relays necessary messages to staff.   

10. Attends staff meetings.

11. Able to multitask 

12. Maintains patient confidentiality.  

13. Performs related work as required.  

Job Requirements/Qualifications: (Describe minimum qualifications, preferred or required)

Education:  High school diploma or GED 

Experience:  One year of full-time experience as a medical receptionist, patient services specialist, or general clerical experience.  Experience in a radiology setting is preferred.  

Knowledge and Skills: Knowledge of grammar, spelling, and punctuation to type patient information.  Knowledge of basic arithmetic to make simple calculations.  Ability to operate a computer and photocopy machine.  Skill in greeting patients and answering the telephone pleasantly and helpfully. Ability to read, understand, and follow oral and written instructions.  Ability to speak clearly and concisely with a pleasant voice.  Ability to handle stressful situations.  Ability to establish and maintain effective working relationships with patients, employees, and the public.  Ability to sort and file materials correctly by alphabetic or numeric systems.  Ability to maintain the confidentiality of sensitive information.

Licenses/Certifications:   None

Working Conditions: Work is performed in an office environment and involves contact with patients and the public.  Occasional pressure due to multiple interruptions.  Interaction with others is constant and interruptive.  Contact involves dealing with sick people.

Physical Demands: Requires sitting for long periods of time.  Requires ability to hear within normal range.  Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, computer, calculator, telephone, copier, and other office equipment as necessary.  Requires eyesight correctable to 20/20 and the ability to distinguish words and letters in their proper order.  Must be able to view computer screens for long periods.